Using the Library Now FAQs
Library Services Now
Find the latest contact information and hours at https://upperdublinlibrary.org/contact-us/.
Once the building is ready, we will announce via our email list and on our website.
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The Library’s Service Window hours are:
Monday 12 – 5 pm
Tuesday – Wednesday 12 – 7 pm
Thursday – Saturday 12 – 5 pm
The building currently remains closed
The UDPL’s Service Window is, essentially, our version of curbside pickup for books and other items you request. Staff will also assist you with simple account questions, library card registrations, membership renewals, and other brief enquires.
At this time, we encourage you to call or email the Library if you: would like us to look up a title, require tech support, need assistance with our online resources or have other questions that will take more than a few moments to answer. Find our latest contact information and hours at https://upperdublinlibrary.org/contact-us/.
When you are notified that your book is ready for pickup at the Upper Dublin Library, simply visit the Library Service Window during operating hours. (Click here to see our hours.)
The Window is located next to the book return slot. Enter the Southeast driveway and follow signs for Book Drop/Pickup (first left, inner lane).
No appointments are necessary. The window is the only way to retrieve your requests at this time.
Please slowly approach the window wearing a mask (library staff will be wearing masks as well). Have your library card available to be scanned. Titles will be held for 10 days before they are returned to the shelves.
For the last few months, you’ve been selecting another library for your holds pickups. Going forward, if you want to pick up your items at the UDPL’s Service Window, you simply have to select the Upper Dublin Library as the Pickup Location when you place a new request online. When logged into your account, you can also change any requests already made to be picked up at the UDPL, unless they are en route in which case they will still need to be picked up at the library you previously selected. For step-by-step instructions, click here.
At this time, all requested books and other items must be picked up at the Service Window. The Library building remains closed.
The Book Drop is now open from dawn to dusk at the new library at 520 Virginia Drive, Ft. Washington.
The Book Drop is located on the back wall which allows the items to be returned directly into the building!
- All returned items will remain on accounts for at least 72 hours as they are being quarantined before they are processed by staff. No fines will be incurred.
- You may return books you’ve borrowed from other libraries. We’ll make sure they return home.
We know this has been and continues to be a stressful and frustrating time for everyone. We realize you have a lot on your plate, and the last thing we want you to be worrying about are overdue fines. We also realize that, due to the measures we are taking to make using the library safe, such as quarantining returned books and social distancing, our materials are not moving as quickly or efficiently as they normally do. Therefore, we are suspending overdue fines for the foreseeable future. We still encourage you to return your items on time so others can borrow them, and you will continue to receive almost due and overdue notices to help you stay on track.
If you need to pay for a lost or damaged item, please consider contactless payment via your online account. Alternatively, you can pay by check or cash. Exact change, please; we are not making change at this time.
Your library card will be more important than ever when we open the new building. Upper Dublin Township residents can apply for a library card here. You will be contacted by a staff member when your library card is ready for pickup. Alternatively, you can request that your card be mailed to you.