805 Loch Alsh Avenue, Fort Washington, PA 19034 | Tel: 215-628-8744

Today′s Hours

FAQ

Frequently Asked Questions

Are there volunteer opportunities at the Library?
Can I pay for my fines with a credit card?

Yes, through your online account. There is a $1 fee per transaction. Access to credit card payments is only available from outside the library’s network. The only forms of payment currently accepted in the library are cash and check.

Cardholders need their library card barcode number and a password to access their account. Passwords can be created from the account login page https://spica.mclinc.org/polaris/logon.aspx.

Does the Library loan eBooks to be read on my personal device?

Yes. Ebooks are available through Montgomery County Libraries’ shared collection via the Overdrive platform and our subscription to Hoopla Digital and can be downloaded to most eReading devices, including Barnes & Noble Nooks, Kindles, Sony eReaders, and iPads, among others. For more information and instructions for use, visit our eRead page.

Does the Library provide community space to host my group’s meeting?
How can I stay on top of what is happening at the UDPL?

The best way is our email newsletter. Join our enews list!

How do I get a library card?
How do I request a title I want to borrow?

To learn how to find the titles you want and to request them through the online catalog, see our Searching the Library Catalog guide and Viewing your Patron Account guide.

How We Communicate With You

We may communicate with you via phone, email or text message. Communications will be for library purposes only, such as an item you have requested is in, your items are almost due, your library card has expired, etc. We will never sell your personal information.

  • You may need to whitelist our email address to stop your email provider from sending our messages to spam. See here for instructions.
  • To sign up for library communications, please see a staff member.
  • For text messaging notices, we will need your cell phone number and your carrier (e.g. Verizon, Sprint, etc.)
  • For the best way to find out about library events & new services, please feel free to sign up for our email newsletter.
How will you let me know when an item I’ve requested is ready for pick up?

Click here to learn How We Communicate with You

I would like to share my expertise with the community. Are there opportunities for me to give a public presentation at the Library?

Please see our Give a Presentation page.

I’m a new author or artist. How can I get my work into your library?

To have your book, CD or DVD considered for the Library collection, please send a cover letter, a fact sheet with standard bibliographic information (including ISBN, cost, publisher, etc.), copies of reviews by standard review media (professional journals or newspapers), and the item to: Upper Dublin Public Library, 805 Loch Alsh Ave., Fort Washington PA 19034. The title will be evaluated according to our Materials Selection/Collection Development Policy. Because of the volume of these requests, the Library is unable to return submitted materials or respond directly to each author or artist.  Thank you for suggesting your work for the Upper Dublin Public Library collection.

Is it possible to browse the latest titles added to the Library?

Yes. Browse the New Books stacks in the Library or register for Wowbrary to receive a list of the latest titles added every week! http://www.wowbrary.org/signup.aspx

Printing: Does the Library offer printing from your tablet or cell phone?

Yes! See our Wireless Printing page.

Proctoring at UDPL

UDPL is pleased to offer proctoring for students who require it. There is currently no charge.

Please note: We do not have the staff available to proctor tests that require in-room or constant direct supervision.

Proctoring requirements

  • Students must request proctoring assistance at least a week before the test date.
  • Because the primary task of the staff is to provide general library services to customers, we regret that we are unable to provide some of the more specialized proctoring requirements of some testing institutions. Students are responsible for checking with the library staff in advance to make sure that their proctoring needs can be met. If any of these special conditions apply, the student will need to take the examination at another location:
    • In-room direct supervision of the testing is required.
    • Timing of individual sections of an exam is required.
    • Disabling of the Internet or restricting of access to sites on the Internet is required.
    • Group testing of multiple individuals is required.

To arrange for proctoring, use our contact form for the Reference Department.

What are the Library’s hours of operation? On which holidays is the Library closed?

Click here to view Regular Hours or Holiday Hours

Library Policies

Policies

Get a Library Card
Bring or email us your Library Card Application.

Library Card Instructions

  • Adults must present valid Township address or proof of employment located in the Township, for example, photo ID or other official documentation with the applicant’s name and current mailing address (i.e. driver’s license, government i.d., utility bill, lease, property tax bill or bank statement.)
  • Library cards need to be renewed every three years. Lost library cards can be replaced for a $1 fee with appropriate identification (photo id, etc.).
  • Children under age 18 must have the signature of a parent/guardian who will be financially responsible for materials borrowed on the child’s card.
  • Montgomery County residents who do not have a home library in their township or borough may apply for a Montgomery County – Norristown library card through Upper Dublin.

Library Card by Mail Instructions:

  • To edit the application, download it to your device, fill in the forms and save.
  • Library card application can be emailed to us via the “Submit” button in the upper left-hand corner of the pdf.  Or, if this does not work on your device, please email the filled in application to udpstaff@mclinc.org.
  • Cards will be mailed to the address on the application, which may take up to one week. If you do not receive your card within a week, please contact the library.
  • If you need a card immediately, please print out the application and visit the library.
  • If we are unable to verify your address through the mail, the in-person registration process will be followed.

Librarian tip: Tired of carrying cards everywhere? Digitize them and use them on your phone instead! We have tested the Stocard or Keyring apps on our self-checkout.

How We Communicate With You

We may communicate with you via phone, email or text message. Communications will be for library purposes only, such as an item you have requested is in, your items are almost due, your library card has expired, etc. We will never sell your personal information.

  • You may need to whitelist our email address to stop your email provider from sending our messages to spam. See here for instructions.
  • To sign up for library communications, please see a staff member.
  • For text messaging notices, we will need your cell phone number and your carrier (e.g. Verizon, Sprint, etc.)
  • For the best way to find out about library events & new services, please feel free to sign up for our email newsletter.
Loan periods

Most UDPL items may be renewed three times as long as no one is waiting

  • 1 hour – in-library devices (see Device Use Policy and Agreement)
  • 3 days (begins at 3 pm on Day 1 and ends at noon on Day 3) – museum/arboreta passes
  •  7 days – New DVDs (single/double disk sets; for first six months only), video games, magazines, Circulating Tech
  •  21 days – all other materials
  •  Reference, most recent magazine issues, and some special materials do not circulate. Please note that items borrowed from other libraries may have a different loan period or fine structure, which we are required to honor.
  • For more information, please see our Materials Use Policy
Our overdue fees
  • Juvenile Collection Item: 15¢ a day
  • Adult Collection Item: 25¢ a day
  • DVDs/pre-loaded audiobooks/video games/Kill a Watts: $1 per day
  • Circulating Tech: $5 per day
  • Wireless Hotspots: $20 per day
  • Museum/Arboreta Passes: $20 per day
  • For more information, please see our Materials Use Policy.
Renewals

Most of our items may be renewed three times as long as no one is waiting for them. Items from other libraries may have other renewal policies. Also, please be aware that “items due” emails from our system do not have “live” information and do not know if someone is waiting for an item. For more information, please see our Materials Use Policy.

 

Technology in the Library

Tech in Library

Computers: Can I save my files?

Patrons may save to the computer C drive but saved files will not be retained past next computer reboot. Patrons may also use USB drives (thumb drive) or portable hard drives as long as they do not install software on our computers. Unfortunately, our computers cannot burn to CDs or DVDs.

Computers: How long may I use a computer?

Computers are available for 45 minute sessions. If there are computers free, sessions will automatically renew in 15 minute increments. Computer use by patrons is governed by our Internet & Computer Use Policy and Guidelines.

Only juvenile cards may log in to the computers in the kids room. During times that school is in session, adults may use the teen room. Otherwise, the teen room is for teen use only.

Computers: May I print from the computers?

Yes. All patron computers print to the color copier. It can print on 8.5 x 11, 8.5 x 14 and 11 x 17 inch paper. Quarters, dimes, nickels, $1 & $5 bills are accepted. For change, see the circulation desk.

Prices are as follows:

  • Black/White 8.5×11: 15 cents per page
  • Black/White 8.5×14: 30 cents per page
  • Black/White 11×17: 30 cents per page
  • Color 8.5×11: 50 cents per page
  • Color 8.5×14: $1.00 per page
  • Color 11×17: $1.00 per page
Computers: What do I need to use your computers?

For regular use, a library card is required but occasional users, and out of area users, may request a guest pass from the front desk for full access.

Computers: What software is on your computers?

The library has 23 computers for use by the public. All computers have Internet access (Internet Explorer, Firefox & Chrome), MS Office 2010, including Word 2010, Excel 2010 and PowerPoint 2010 and Windows Media Player. Patrons can listen to sound with their own headphones or the library sells earbuds for patron use. For more information, please see our Internet and Computer Use Policy and Guidelines.

Copy machine: Does the Library have copy machines for public use?

The library has two copiers: one color & one black & white copier. Both can do copies on 8.5 x 11 and 8.5 x 14 and the color copier can do 11 x 17 inch paper. Quarters, dimes, nickels, $1 & $5 bills are accepted. For change, see the circulation desk.

Prices are as follows:

  • Black/White 8.5×11: 15 cents per page
  • Black/White 8.5×14: 30 cents per page
  • Black/White 11×17: 30 cents per page
  • Color 8.5×11: 50 cents per page
  • Color 8.5×14: $1.00 per page
  • Color 11×17: $1.00 per page
eLibrary: Can I check out eBooks or eAudiobooks from the Library?

Yes, the Library subscribes to multiple eBook platforms. Our biggest is Overdrive. You can see all of our eBook providers on our eRead page and all of our eAudiobook providers on our eListen page. UDPL also buys extra copies just for our patrons, so make sure you login before you browse.

eLibrary: How do I return an eBook or eAudiobook from Overdrive early?

It depends on your device. For the Overdrive app on iDevice or Android, including Kindle Fire: find the cover of the book, tap and hold until you get a menu which will give you the option to return early and delete. For the Kindle Reader, it is located in your Amazon account under Manage your Device. Find the book and click the “…” for options to return early. For more information, check out this article from Overdrive.

eLibrary: May I recommend an ebook & regular book for purchase?

Yes, you can! Be aware, not everything is available for purchase. However, to see what we can purchase, check here for instructions. Alternatively, you may send a message to Reference & Adult Services on our Contact Us page.

Fax: Does the Library have a fax machine?

We regret that we are unable to offer fax services in the library. In many cases, you may also scan and upload or email your documents, which we do offer. In cases where a fax machine is required, we usually send patrons to the nearest Fedex or UPS store.

Printing: Does the Library offer printing from your tablet or cell phone?

Yes! See our Wireless Printing page.

Scanner: Does the Library have a scanner?

The library’s main color photocopier can scan in black & white or color. Currently, scanning is free. Scanned files can be either saved to USB drive or to the scanning computer (next to the Print Release computer). Once scanned, files may be emailed, saved or uploaded. For more assistance, please see our scanning help document.

STEAM Lab at UDPL

For information on UDPL’s Steam Lab, you can see our STEAM Lab page.

T-Mobile Hotspots

Take your internet on the go! At Upper Dublin Library, you may check out t-mobile hotspots, which will give you internet anywhere that is served by T-mobile, including your home, parks, airports, hotels or on the road. All patrons who check out a hotspot must produce library card or ID before checking out.

Hotspot quick facts:

  • 7 day check out. Renewable and reservable through
  • $20 a day overdue.
  • Return in the Upper Dublin Library. Items returned to another library will be assessed the overdue fee.

Hotspot Help Sheet
Hotspot Policy & Agreement

Wi-fi: Does the Library provide free wifi?

Upper Dublin Public Library has two free unsecured wi-fi networks provided by Upper Dublin Township for public use. The network name is UD_Wifi_E or UD_Wifi_W. E (for east) is located in the adult & teen area. W (for west) is located in the children’s and quiet room area. If your device  can see both, West is usually less crowded.

There are no passwords required and, if asked, connect without setting up. For more information, please see our wireless instructions.

 

Find articles, books, and more from a single search:

Find books, ebooks and more within the catalog:

Search the Upper Dublin Library website:

 

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